Accredited DMC LATAM - IVI DMC Enterprises

Client satisfaction rating

Our Quality Policy includes the following:

It is a commitment of all IVI DMC associates:
To supply comprehensive provision of Destination Management Services in the segment of incentives, meetings and events (M&E) attached to the applicable regulatory framework with a philosophy of continuous improvement and efficiency of the Quality Management System (QMS); with the purpose of exceeding the expectations of satisfaction of our clients and the internal and external stakeholders, increasing the value of the company to guarantee its growth and permanence.

2020

JAN-MAR

96.50%

2019

100%

2018

98.60%

2017

97.80%

2016

96.70%

2015

96.30%

“Because your clients deserve the best team there is – you and IVI”

IVI DMC is the only DMC to earn annual certification by the ISO international quality standards organization. One benefit of this is the ISO client satisfaction survey. IVI clients are invited to give their direct feedback on a recently held program. The resulting information is incredibly useful to us, because it tells us where we are doing well, and where there is room for improvement. This enables us to maintain the highest level of services and client relationships.